Jewelry Evaluation Advisor™ (JEA)

The Jewelry Evaluation Advisor™ (JEA) is designed for retail sales professionals and supplier associates involved in jewelry intake for repairs, appraisals, and quality control. Whether you’re new to the industry or looking to expand your knowledge, this program equips you with the foundational skills to excel in your role and elevate the client experience. 

What You’ll Learn: 

• Jewelry Basics
  Understand the components of jewelry, from the parts of a ring to materials used in making and repairing jewelry. 

• Jewelry Take-In Processes
  Master the critical steps of jewelry intake to ensure accuracy, efficiency, and client satisfaction. 

• Jewelry Evaluation Techniques
  Develop skills to identify materials, evaluate craftsmanship, and assess jewelry effectively. 

• Effective Communication
  Learn strategies to communicate clearly with clients and jewelers, fostering trust and transparency. 

• Quality Control Best Practices
  Understand quality control principles to maintain high standards in repairs and production. 

• Customer Relations and Service Excellence
  Enhance client relationships with techniques that deliver a seamless, positive experience. 

Why Take the JEA Course? 

By completing the JEA course, you’ll gain the skills and confidence to expertly handle jewelry intake, communicate effectively with clients and jewelers, and uphold consistent quality control standards. For business owners, the course empowers your team with enhanced expertise, creating another avenue to deliver exceptional customer service and strengthen your business’s reputation. 

Completing this course and the AGS 101 fulfills the requirements for the Jewelry Evaluation Advisor™ (JEA) designation with the American Gem Society. 

Don’t wait to take your career and skills to the next level. Enroll today! 

PRICING: 

The Jewelry Evaluation Advisor™  Program* is available to American Gem Society members and is priced at $249. We also offer volume-based credits for courses purchased at full price throughout the year. The qualifying period is September 1– August 31 of each year (“Qualifying Period”). The credit will be applied towards the member firm’s renewal for the following fiscal year (“Firm Renewal”). Credits are non-refundable and may only be applied to the Firm Renewal. Please find the volume-based tiers below: 

• Tier 1 
  • For 5–10 courses purchased during the Qualifying Period, the firm will receive a credit of $50 per course to be applied to the Firm’s Renewal. 

• Tier 2 
  • For 11–15 courses purchased during the Qualifying Period, the firm will receive a credit of $75 per course to be applied to the Firm’s Renewal. 

• Tier 3 
  • For 16 or more courses purchased during the Qualifying Period, the firm will receive a credit of $100 per course to be applied to the Firm’s Renewal. 

To purchase the course:

1. Before you begin, log in to your individual (not firm) account on your AGS portal.
2. Once you are logged in, click on the “Enroll Now” button below.

If you have trouble logging in or need an individual login, please contact the American Gem Society membership department at [email protected] or 866-805-6500 for assistance.

*Each course must be registered to an individual at the time of purchase. The individual has one year from the purchase date to complete the course and pass the final exam with a score of 75% or better. Expired courses must be re-purchased at current pricing. Courses are nontransferable and nonrefundable. The final exam is proctored online through a third party. In order to complete the exam, the individual must have a computer or laptop with a web camera and microphone, and have the ability to run the required application.